Frequently Asked Questions

Questions? Maybe we can answer it here! If not, feel free to contact us.



Attending

How much does it cost?

A CookieCon Attendee Ticket costs $469. You may pay with a credit card through our secure Registration Website. There will also be Add-On Workshops (available to those who purchased a CookieCon Ticket) for additional fees. These will also be purchased through our Registration Website.

A Shopper Pass will cost $20, and will allow you to shop our vendors and view Sugar Show entries. NOTE: Shopper Passes are non-transferable and non-refundable.

What does my CookieCon Attendee Ticket purchase include?

The cost for a CookieCon Attendee Ticket is $469. With this ticket, you will receive tons of great benefits. Click here to see a chart that outlines these items.

Where will CookieCon be held?

CookieCon 2024 Austin will be held at the Kalahari Resort in Round Rock, Texas. Learn more about the venue by clicking here!

How many tickets can I purchase?

If tickets are available, one person can purchase up to two (2) tickets. These will be paid for with a single transaction. You will be required to enter a unique email address, and other details, for the additional Attendee. Once completed, both Attendees will be able to log in to modify their registration, purchase classes, etc..

If something comes up, and I cannot attend, are there refunds? Can I transfer/sell my ticket?

We understand that life happens. If you are unable to attend CookieCon after purchasing an Attendee Ticket, please let us know ASAP. For the CookieCon Attendee Ticket, full refunds (minus a $19 processing fee) will be offered until July 19, 2024 (for Florida).

Students may cancel their Add-On Workshop registration(s) for a refund (minus a $19 per class cancellation fee) until July 19, 2024.

After that date there will be no refunds issued for either the event ticket or Add-On Workshops.

If you wish to transfer or sell your Attendee Ticket, or Add-On Workshops, you may do so without charge. The original purchaser will need to write to us with this information at least 2 weeks prior to CookieCon.

CookieCon will not facilitate any monetary transaction between parties transferring tickets, nor be responsible for an arrangement that falls through, is not paid for, etc.. If you are buying a ticket from a private idividual please do your research to make sure you are purchasing a ticket from a valid ticket holder (you may call or email us to verify). If you are selling a ticket, please make sure you have money in hand before you transfer or give any ticket information.

For more information and tips on selling or transferring a ticket, please see this page.

NOTE: Shoppers Passes are non-transferable and non-refundable.

Is the general public welcome to shop vendors and see the Sugar Show?

We have a limited number of 2-Day Shopper Passes available for the general public to shop vendors and browse the Sugar Show for the last two days of the show only. They will cost $20. NOTE: Shopper Passes are non-transferable and non-refundable.

If you purchase an Attendee Ticket or Add-On Workshop, there is no need to purchase the Shopper Pass, as all shopping benefits will be included with your ticket.

If I buy my ticket from someone else, can I change my track, electives or t-shirt size that they originally chose?

Yes, if it is before Aug 20, 2024. Just log into your account to make the changes you want. If it is after this date, no changes can be made.

How do I access my account to see what I am signed up for, or make changes?

After you have registered and paid for your ticket and/or classes, you can access your account by visiting our registration website and entering your email address and reference number.

In your account you can also change Electives and other options (before the deadline.)



Classes

Who will be teaching at CookieCon?

We will have a fabulous line-up of instructors, just as we do at every CookieCon event! Check out our Classes page for more information on our instructors.

What are Add-On Workshops?

You get a full package of instruction and experiences with your Attendee Ticket price, so if that is all you do, you'll have a great time! But if you are looking to make the most of your trip to CookieCon, we also offer a fantastic line-up of Add-On Workshops that you can register for.

Our Add-On Workshops are specialized, hands-on experiences with world-class instructors. Each one is an additional cost.

These classes will take place on Tuesday and Wednesday (in Ohio) and Wednesday and Thursday (in Florida), and will not interfere with the core CookieCon experiences. If you opt out of these, you should plan arrive by noon on Thursday.

Learn more by visiting our Add-On Workshops page.

Can I take Add-On Workshops if I don't have a CookieCon Attendee Ticket?

Yes! CookieCon Attendees will have early access to register for Add-On Workshops, but non-attendees can also purchase them a week later. Learn more about the differences between CookieCon Attendees and Add-On Workshop Only Students by clicking here.

What are Electives?

CookieCon Attendees will have the option to sign up for up to two hands-on mini classes during CookieCon. These take place on Thursday and Friday (in Ohio) and Friday and Saturday (in Florida) of the event. Registration for Elective classes will be done through our registration site beginning a week after the Attendee Ticket purchase date, and is included with your Attendee Ticket purchase. Learn more here.

What if there is a conflict between my Track and my Electives?

There are Electives scheduled at the same time as Core Classes. We recommend you study your chosen Track first and schedule your electives around breaks or Core Classes that don't interest you. You have until UNKNOWN VARIABLE (for Ohio) or until Aug 20, 2024 (for Florida) to make changes to your Electives. If you have a conflict that can't be avoided, just choose the class you would like to attend more. There may not be any opportunity to change Electives or Tracks at CookieCon.

Do I have to pick a Track and/or Electives?

No, you do not need to choose Electives or a Track when you buy your ticket but you will eventually need to be assigned to a Track. If you don't choose a track, we will assign you to one. Electives are completely optional.

What is a "Track" and how do I choose the right one for me?

A Track is the order (or schedule) in which groups of Attendees see Core Instructors. Attendees can choose a Class Track when they register, or will be assigned if they do not choose.

All Track groups will see every Core Instructor, so you would choose based on where you prefer to have breaks for shopping, Electives, lunch, etc. You can see the track choices on the Core Instructor Page (under the Instructors List).

What is a "Core Class", "Breakout Session", "Open Demo"... ?

Yes, there are a few terms we throw around! See our CookieCon Terminology page to see definitions of several of terms we use at our event.



Who Can Come

Is this event limited to U.S. Residents?

Absolutely not. We'd love to see anyone come. As long as you love cookie art, we love you! We've seen decorators from all over the world at our events!

Can I bring my baby to CookieCon?

We are concerned over the comfort and needs of all of our attendees. If you bring a small baby to CookieCon, please be sensitive to others in the classes. Obviously if your baby fusses, you'll be expected to take him/her out of the class. Having said that, a sleeping and/or quiet baby in a class would be welcome.

Can I bring my child to CookieCon? What is the minimum age for attendees?

Any child attending CookieCon will need his/her own full ticket (infants are an exception - see above). We generally recommend 12 as the minimum age. Most teens 12 and over are ready and able to participate in all of the events and classes; however, you know your child best. If you feel like he/she is mature enough to attend, you are welcome to purchase a ticket for them. We have had 10- and 11-year olds who have been a great addition to CookieCon, and we love seeing the next generation of Cookiers coming up!



What to Bring

What do I wear to CookieCon?

You are welcome to wear comfortable clothing to CookieCon. Some attendees dress up for the banquet and others do not. You are welcome wear what you wish.

Will we need to bring decorating supplies? What about cookies to decorate and try some of the techniques being taught?

Supplies and cookies for decorating will be provided - so no need to worry about any of this. Having said that, if there is anything you'd like to bring to use yourself, show others, etc., this would be more than welcome. You will be responsible for keeping track of your stuff. Some Add-On Workshops may require you to bring some supplies, but that will be clearly outlined when you register for each class.

Do we have to bring decorated cookies for the Sugar Show contest?

We would LOVE to see as many people bring cookies as possible to contribute to our Sugar Show - but if you simply don't want to, it's not required. Learn more about the Sugar Show here.



Miscellaneous

Is it ok if we arrive late? What about having to leave early?

While we'd love to have you there for as much of the event as possible, if you need to arrive late or leave early that's just fine. If you'll get there late, head to the CookieCon registration desk, so we can get you "checked in", and get you your name tag, schedule, etc. If you need to leave early and will miss the banquet, please let us know and give us a shipping address so that if you win any prizes we can get them to you!

The entire schedule will be available closer to the event, but you can see a general outline of our schedule here.

If we want to save on the hotel, can we have roommates? How will that be arranged?

You are more than welcome to make whatever arrangements you'd like with roommates. The CookieCon Attendee Facebook page will be great resources for making such arrangements. You can join this page once you've purchased a ticket.

Will there be vendors there?

Absolutely! Details on specific vendors are coming. Keep an eye on this website. We will also be announcing them on the CookieCon Facebook page. If you are interested in being a CookieCon sponsor or vendor, please click here for more information and to apply.

Is CookieCon beneficial for any skill level?

We strive to cater to decorators of all skill levels. Feedback from attendees has indicated that new and experienced decorators alike loved CookieCon and felt that they benefited from it. We have even had people attend who had never decorated at all before CookieCon!

Can my friend go to the Vendor Hall with me if they don’t have a Shopper Pass?

No. Anyone that wants to go to the Vendor Hall is required to have a Shopper Pass or they will not be admitted. NOTE: Shoppers Passes are non-transferable and non-refundable.

Can I share or split ticket benefits with someone else?

There is no sharing of registrations or tickets. Each registration allows admittance of one person only. Benefits included with ticket purchase may not be pieced out (for example, selling or giving away your seat at the banquet, splitting classes with another person, etc.)